Refund policy
We have a 14-day return policy, which means you have 14 day after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected].
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Return Policy
You may return your purchase, for any reason, within fourteen (14) days after receipt of your order, in accordance with the instructions from Conquest Store's Customer Service regarding returns. During the fourteen day term you are obliged to take reasonable care of the Product and its packaging. You will only use the Product in the matter necessary to inspect the nature and specifications of the Product. Customer should cancel the purchase of a Product by following the instructions provided on the return form or, alternatively, inform Conquest Store clearly and in writing that it wants to cancel the order. The risk and burden of proof of correct and timely compliance with instructions in this is with Customer.
If Customer cancels the purchase of a Product in accordance with the instructions as specified herein, Conquest Store will process the refund due to you as soon as possible and after receipt of the sent product(s). A refund will be via the same method of payment as of the order, unless agreed upon differently. This refund includes the standard delivery costs of the order made. Customer will be responsible for the cost of returning the Product, in its original condition with the tags attached. You will be responsible for the costs of returning. We advise you to use a trackable shipping service and purchase shipping insurance. We don’t guarantee that we will receive your returned item.
The right of withdrawal is excluded in the following events:
(i) where the Product, by reason of its nature, cannot be returned due to hygienic and health
reasons and the sealed packaging has been breached;
(ii) personalized merchandise; or
(iii) Product that has been altered or damaged by Customer. Damaged or incomplete orders.
In case Customer received a damaged Product please contact us via the contact form on the Webstore or send an email to [email protected]. We may ask you to provide us with photographic evidence.
In case Customer received an incorrect Product, please contact us via the contact form on the Webstore or send an email to [email protected]. We may ask you to provide us with photographic evidence.
In case Customer has not received the order within the time range indicated, please first check the track and trance code provided by the carrier. Please allow 10 more days before arrival of the order before contacting us via the contact form on the Webstore or send an email to [email protected].
We advise you to consult the Terms of Service for further information about our return policies.